At Fissisunna, we are committed to providing high-quality sunglasses and a positive shopping experience. If you are not completely satisfied with your purchase, we are here to help. Below are the details of our returns policy:
1. Return Window
You have 30 days from the date of receipt to return any items purchased from our website, provided that the items are in their original condition and packaging.
2. Eligibility for Return
To be eligible for a return, your item must meet the following criteria:
* Be in its original, unused condition.
* Be returned in the original packaging.
* Have all tags and labels attached.
* Be free from any damage or signs of wear.
Please note that we reserve the right to reject returns that do not meet these conditions.
3. Non-Returnable Items
The following items are not eligible for return:
* Sunglasses that have been worn or used.
* Items that have been altered, customized, or modified.
* Products purchased at a discount or as part of a promotional offer.
* Gift cards or digital products.
4. Return Process
To initiate a return, please follow these steps:
* Contact Us: Send an email to service@fissisunna.com with your order number, the item you wish to return, and the reason for the return.
* Return Authorization: After receiving your request, we will provide you with a return authorization and instructions on how to proceed.
* Return Shipping: You will be responsible for paying the return shipping costs unless the item was defective or an error occurred on our part.
* Packing: Please ensure that all returned items are securely packed to prevent damage during transit.
* Return Confirmation: Once we receive your returned item and inspect its condition, we will process your refund or exchange, if applicable.
5. Refunds and Exchanges
Refunds: Once your return is approved, we will issue a refund to the original payment method. Please note that it may take 5-7 business days for the refund to appear in your account, depending on your payment provider.
Exchanges: If you wish to exchange an item for a different style, size, or color, please indicate this in your return request. We will send you instructions on how to proceed with the exchange. The new item will be shipped as soon as we receive your returned item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt. We will provide you with a prepaid return label and arrange for a replacement or refund. You may also request a repair or refund if the damage is covered by our warranty.
7. International Returns
For international returns, customers are responsible for any return shipping fees and customs duties. We recommend using a trackable shipping service or purchasing shipping insurance for returns over a certain value. Fissisunna is not responsible for lost or damaged returns.
8. Late Returns
If your return is received after the 30-day return window, it may not be eligible for a refund. We reserve the right to refuse late returns.
9. Contact Information
For any questions or concerns about our return policy, please contact us at:
Email: service@fissisunna.com
We appreciate your understanding and look forward to serving you again!